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| ViaStar’s ability to handle all of your sub meter reading, billing, and collection solutions efficiently significantly decreases your operating expense. ViaStar processes accurate, easy to read bills for the resident. We guarantee that all bills are mailed on or before the bill date. Our staff ensures that ViaStar maximizes revenue collection. Our bill printing and collection solutions offer the following: |
- Presorting, intelligent inserting and mailing.
- High-speed MLOCR.
- National Change of Address (NCOA) processing.
- Automated online payment options:
- Visa
- MasterCard
- e-Check
- Monthly bank draft
- E-Bill Service.
- Bill image archive.
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| ViaStar billing analysts work with your personnel to address consumption issues, improve rates of collection and keep residents’ account status current. ViaStar’s standard property manager reports include: |
- Current Resident Roster – provides active resident listing.
- Aged Receivable Report – provides all resident monies owed, designating current, 30 days, 60 days, over 60 days and total monies owed.
- Collection Letter Report – provides property managers verbiage and letter template options for the purpose of notifying residents of past due balances and detailing consequences for non-payment.
- Move In Move Out Report – provides all resident move in and move out activity for a chosen time period.
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| Customer Care Department |
| Our customer care specialists are ready to handle all inquiries from the residents, owners, or managers through our toll-free number. Further, our online customer interface allows residents to ask questions and pay their bills at their convenience. Our customer care specialists focus on: |
- Accuracy
- Courtesy
- Quality
- Efficiency
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